Frequently Asked Questions (FAQ)

Why hire a fire safety company like United Fire?

A dedicated fire safety company like United Fire offers more than just code compliance—it ensures the protection of your people, property, and peace of mind.

Code Compliance & Risk Reduction

Our technicians are trained to meet NFPA, OSHA, and local fire code standards. We don’t just check boxes—we actively help prevent violations, fines, and potential liability by keeping your facility inspection-ready year-round.

Insurance Advantages

Properly maintained fire systems often result in lower insurance premiums and stronger claims support. Our detailed documentation and professional inspections help satisfy insurance requirements, reduce liability, and prove due diligence in the event of a claim.

Local Service, National Standards

With decades of experience in Arizona, we know the local landscape and requirements—yet we operate with the professionalism and capabilities you’d expect from a national provider.

- Life Safety Is Serious Work!

 

 General Contact & Office Info

 

How can I contact United Fire?
We offer multiple ways to reach us during regular business hours:

  • Customer Service & Sales: (520) 622-3639

  • Email: customerservice@ufec.com

  • Retail Shop: 335 N. 4th Avenue, Tucson, AZ

  • Fax: (520) 882-3991

  • After-Hours Emergency Hotline: (520) 885-8938

What are your business hours?
Monday–Friday, 8:00 AM to 5:00 PM

Where are you located?

  • Main Office: 335 N. 4th Ave, Tucson, AZ 85705 (Service Center, Hydrostatic Testing)

  • Branch Office: 125 W. Gemini Dr, Suite E7, Tempe, AZ 85283 (Apparel & Sales)

How do I request an appointment or service?

  • Contact us at: (520) 622-3639 or submit an online request by clicking Here.

Why Is Regular Fire Safety Service Important?

It is essential to ensure your systems work when it matters most. Fire protection equipment is often out of sight—until an emergency occurs. Below are some other reasons you might consider regular fire safety inspections and service:

  • Life Safety

  • Code Compliance

  • Insurance Protection

  • Liability Reduction

  • Peace of Mind

Do you offer after-hours service?
Yes, emergency services are available 24/7 (hourly rates apply).

 

 Services

 

What services does United Fire provide?

  • Annual Fire Extinguisher Inspections and Maintenance

  • Kitchen Hood Systems (Semi-Annual Inspections, Installations & Repair)

  • Emergency & Exit Lighting (Inspections & Battery Replacement)

  • Fire Alarm (Inspections & Repair)

  • Fire Sprinkler System (Inspections, 5-Year Valve & Repairs)

  • HydroStatic Testing (CO2, SCBA, Nitrogen, Breathing Air, SCUBA & More)

  • SCBA Service & Repair (MSA)

  • Breathing Air Compressor Service (Bauer)

  • Rescue tool service

Do you service emergency and exit lighting?
Yes. Contact us to schedule an inspection or arrange for a repair.

Do you service fire alarm systems?
We service fire suppression system alarms, such as those connected to Clean Agent systems (Inergen®, CO2).

 

 Fire Extinguishers

Do you refill fire extinguishers?
Yes, we refill them daily at our Tucson location. Some models are non-refillable — call us if you’re unsure: (520) 622-3639.

How do I use a fire extinguisher?
Use the PASS method:
Pull the pin
Aim at the base of the fire
Squeeze the handle
Sweep side to side

What types of chemicals are used in fire extinguishers?
It depends on the extinguisher type:

  • A: Ordinary combustibles (wood, paper, cloth)

  • B: Flammable liquids (gasoline, oil, paint)

  • C: Energized electrical fires (safe for electrical use)

  • D: Combustible metals (magnesium, potassium)

  • K: Cooking oils and fats

What types of fire extinguishers do you service?

  • ABC Dry Chemical

  • BC Dry Chemical

  • CO2

  • Class K (Wet Chemical)

  • Water Mist

  • Purple K

  • Cleanguard (FE-36)

  • Pressurized Water

  • Class D

What maintenance does my extinguisher need?
Per NFPA Standards, most extinguishers require:

  • Annual inspections

  • 6-year maintenance

  • 12-year hydrostatic testing

Why is regular fire safety service important?
Servicing ensures your equipment works during emergencies and complies with NFPA standards.

 Hydrostatic Testing & Cylinder Refills

 

What is hydrostatic testing?
A hydro test inspects your cylinder inside and out, then pressure-tests it at 5/3 its rated pressure to ensure safety and integrity.

How long does a hydro test take?
Standard turnaround is 10 business days. Rush service is available for an additional fee.

Do you refill CO2 tanks?
Yes, at our Tucson facility. Pickup and delivery options are available.

What types of tanks do you refill?
We fill:

  • CO2

  • Nitrogen

  • SCBA (SCOTT, MSA)

  • Breathing air

  • ABC/BC extinguishers

  • Clean agents (Halon, Inergen, FE-36)

  • Class K

  • Water Mist

  • Purple K

  • Pressure Water

  • Class D

 

 Firefighter Equipment

 

Do you sell turnout gear?
Yes. We sell LION turnout gear and other PPE to departments across Arizona.